Products and services

One model. Six stages.

Everything we offer has a place in the Selling to Humans model, which turns sales strategy into action. Select a stage on the model to see what it covers, or read through the six stages below.

The Selling to Humans model

Strategy into action.

Every product and service we offer has a place in the Selling to Humans model: two loops of three stages, on a shared foundation. The left loop sets your sales strategy and structure. The right loop brings it to life with your buyers. Select any stage to see what it covers and how we deliver it.

The Selling to Humans model. Select a stage to explore it.1 · Choose where to playIdealcustomerprofileProfitabilityby segmentMarket,segments &competitors1 · Choose where to play2 · Evolve the operating modelSalestechnology& CRMSalesplanning &measurementSalesstructure &incentives2 · Evolve the operating model3 · Reach the right buyersSalesmotionChannels& partnersQualification3 · Reach the right buyers4 · Know the humanBuyingpersonasValuepropositionBuyingjourney4 · Know the human5 · Prepare to help them buyHelp to buysalesapproachPlaybooks& collateralPractice &coaching5 · Prepare to help them buy6 · Grow the relationshipCustomersuccessAccountmanagementWin/lossanalysis6 · Grow the relationshipSales strategy& structureCustomer drivenimplementationFOUNDATIONStrategy, culture, engagement & alignment The Selling to Humans model. Select a stage to explore it.1 · Choose where to playIdealcustomerprofileProfitabilityby segmentMarket,segments &competitors1 · Choose where to play2 · Evolve the operating modelSalestechnology& CRMSalesplanning &measurementSalesstructure &incentives2 · Evolve the operating model3 · Reach the right buyersSalesmotionChannels& partnersQualification3 · Reach the right buyers4 · Know the humanBuyingpersonasValuepropositionBuyingjourney4 · Know the human5 · Prepare to help them buyHelp to buysalesapproachPlaybooks& collateralPractice &coaching5 · Prepare to help them buy6 · Grow the relationshipCustomersuccessAccountmanagementWin/lossanalysis6 · Grow the relationshipSales strategy& structureCustomer drivenimplementationFOUNDATIONStrategy, culture, engagement & alignment
Sales strategy & structureA sales organisation with clear choices on where to play, who to reach and how to deliver… Customer driven implementation…brought to life by a team that knows the human, is prepared to help them buy, and grows every relationship.
1Strategy & structure Choose where to play Where do we play, and where do we deliberately not? Explore 2Strategy & structure Evolve the operating model How do we structure, plan and equip people to deliver? Explore 3Strategy & structure Reach the right buyers How do we get in front of the right buyers? Explore 4Customer driven Know the human “Do you understand me, not just my company?” Explore 5Customer driven Prepare to help them buy “Are you ready to help me buy?” Explore 6Customer driven Grow the relationship “Am I still valued and important to you?” Explore

A figure of eight, not a straight line. What you learn from the buyers you win and lose flows back into the choices on the left, so the programme keeps sharpening instead of resetting.

1

Stage 01 · Sales strategy & structure

Choose where to play

About this stage

Where do we play, and where do we deliberately not?

Ideal customer profileProfitability by segmentMarket, segments & competitors

The outcome: We work through this stage with you directly: your business today, your market, and where you can win. The outcome is a clear choice of target segments, an ideal customer profile and the markets to step back from.

2

Stage 02 · Sales strategy & structure

Evolve the operating model

About this stage

How do we structure, plan and equip people to deliver?

Sales structure & incentivesSales planning & measurementSales technology & CRM

What you get: A sales operating model that fits your strategy: clear roles, aligned incentives, a steady planning rhythm and tools the team actually uses.

3

Stage 03 · Sales strategy & structure

Reach the right buyers

About this stage

How do we get in front of the right buyers?

QualificationChannels & partnersSales motion

What you get: A focused route to market: shared qualification criteria, the right mix of channels and partners, and a sales motion matched to how your customers buy.

4

Stage 04 · Customer driven implementation

Know the human

About this stage

“Do you understand me, not just my company?”

Buying personasValue propositionBuying journey

What you get: Personas built from real buyer conversations, a value proposition for each that stands up against the competition, and a map of the buying journey your team can sell to.

5

Stage 05 · Customer driven implementation

Prepare to help them buy

About this stage

“Are you ready to help me buy?”

Help to buy sales approachPlaybooks & collateralPractice & coaching

What you get: A sales approach that helps buyers make the right choice instead of selling to them, backed by playbooks and collateral built around your customer and a coaching rhythm that makes it stick.

6

Stage 06 · Customer driven implementation

Grow the relationship

About this stage

“Am I still valued and important to you?”

Customer successAccount managementWin/loss analysis

What you get: Stronger retention and account growth: a customer success approach, account management for priority customers and a regular win/loss feedback loop.

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